To return an item, please email Customer Service at firstname.lastname@example.org to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase and the return form provided and mail your return the following address:
274 Greenwood Drive
Keyport, NJ 07735
Please note: you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
We offer free returns if there is any error from our end or if you received a damaged item. For defective or damaged products, please contact us at the Customer Service email or the phone number below to arrange a refund or exchange. At the discretion of our management, we may require photographical evidence to support claims for damages.
After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least 2 days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
- A 15% restocking fee will be charged for all returns. You will get a full refund if there is any error from our end.
- Shipping cost is non-refundable for undelivered, unclaimed or returned packages, unless we made an error.
- We offer free shipping. However, for any returned orders, if any packages are unclaimed or undeliverable due to a wrong address or refused delivery, then we will charge $5.95 to resend the package. If at this point you request a refund, we will refund your payment minus $5.95.
If you have any questions concerning our return policy, please contact us at: